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FAQ

Let our professional garage door technicians answer any question you may have. To save you some time, we created this page. Give the FAQs provided below a look, and let us know if you need any additional information or assistance.

If you really know what you’re doing and follow the instructions to the letter, you might be able to fix some smaller issues. However, keep in mind that any amateur attempts at fixing anything like a broken spring or problems with the opener can not only damage the system further, it can also lead to serious injuries. An experienced professional has both the knowledge as well as the proper tools and the skills needed to promptly and safely solve any type of garage door problem.
An average torsion spring can last for about 10,000 cycles, while extension ones can last for about half that amount. One cycle consists of a single opening and closing of the door. If you want to help your torsion springs last longer, all you need to do is take good care of them. This includes lubricating them when necessary, cleaning them from dirt and rust, and letting professionals adjust their tension from time to time to reduce their working strain.
A well-balanced garage door wouldn't tilt, nor will it slam down or shoot up when you close or open it. To be sure, try doing this: first disconnect the opener when the door is fully closed. Now manually lift the door halfway open and let it hang there a moment to see what happens (hint: it should remain still). If the door doesn't stay in place, have one of our experts take a look at it.
Get it either tightened or replaced by our specialists. Needless to say, this is highly technical work that requires a firm and trained hand. There is a lot of latent tension stored up in the springs which can suddenly get released, causing injury or damage if tampered with.
We recommend checking the wall console first, then the photo eyes for possible alignment issues. In the case of a broken spring, you'll need to contact us for a professional replacement.
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Aug 17, 2018
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